A Retailer's View
Hotel Cafe Royal , London, England, W1B 4DY
London
Summary
PSD2
Today's digital consumer demands an experience that lives up to the times. Convenient and seamless services are vital - but if there’s an opportunity to improve your customer’s journey, then why wouldn’t you?
Your business may be "unaware", "unprepared" or "acting on" ahead of the upcoming Strong Customer Authentication (SCA) requirements under the Payment Services Directive (PSD2), but believe us - now is the time to think about it!
Set to revolutionise banking and payments, SCA must to be supported by September 2019, but what does that mean for you as a brand or retailer? Whilst the obvious advantage would be a decrease in your online payment fraud, by using biometric methods to authenticate payments such as fingerprints or facial recognition, the customer purchase process is also going to become smoother and more convenient.
At A Retailers View: PSD2, our panel of expert brands and retailers shared their experiences around preparing for the new directive to help you ensure you’re ready for the deadline.
- Security v Convenience
- Advantages for your consumers – new services for a new experience
- Understanding business impacts and capitalising on opportunities
- Understanding the PSD2 and GDPR relationship
Mari-Anne Bayliss
Director, Fraud Solutions in Europe
CyberSourceRead Full Bio →
Mari-Anne Bayliss, Director, Fraud Solutions in Europe, CyberSource, will talk about the rules of PSD2 to help merchants in preparing fraud and authentication strategies that could enhance their business model. Prior to 2017, Mari-Anne was Fraud Risk Manager at Argos, where she successfully balanced fraud prevention with payment acceptance, reducing both friction and fraud costs.
Ebru Keskin
Head of Fraud and Payments
End ClothingRead Full Bio →
As the Head of Fraud and Payments at END. Clothing Ebru leads a fintech department that utilises her global payments and fraud prevention knowledge to improve checkout conversion and ensure high authorisation rates whilst keeping company fraud risk minimal and under control.
In the past Ebru has worked at River Island and Wiggle CRC in similar positions providing support and lead for an omnichannel payments and fraud prevention strategy.
Ebru initially got into the online payments space through iGaming companies and she now focuses on fashiontech and eCommerce.
Kieran Cotter
Fraud Risk Manager
Sainsbury’s ArgosRead Full Bio →
Kieran is an adaptable and experienced fraud professional working within the retail sector for one of the largest retailers in the United Kingdom. With a successful background in the prevention of Card Not Present Fraud through multi-layered strategies, whilst protecting genuine customer sales. Kieran has worked in a number of different fraud roles from frontline to management, currently working as the Fraud Risk Manager for Sainsbury’s Argos.
AGENDA
08:15 - 08:45 Registration & Networking Breakfast
08:45 - 09:00 Welcome from Commerce Futures
09:00 - 09:30 Keynote One - Mari-Anne Bayliss, Director, Fraud Solutions in Europe- CyberSource
09:30 - 10:15 Panel Q&A
Moderated by Mari-Anne Bayliss, Director, Fraud Solutions in Europe- CyberSource , with appearances from;
Ebru Keskin - Head of Fraud and Payments, End Clothing
Kieran Cotter - Fraud Risk Manager, Sainsbury’s Argos
Spencer Hudson - Global Head of eCommerce Technical Solutions, ghd
10:15 - 10:45 Networking & Event Close
Mari-Anne Bayliss
Director, Fraud Solutions in Europe
CyberSourceRead Full Bio →
Mari-Anne Bayliss, Director, Fraud Solutions in Europe, CyberSource, will talk about the rules of PSD2 to help merchants in preparing fraud and authentication strategies that could enhance their business model. Prior to 2017, Mari-Anne was Fraud Risk Manager at Argos, where she successfully balanced fraud prevention with payment acceptance, reducing both friction and fraud costs.
Ebru Keskin
Head of Fraud and Payments
End ClothingRead Full Bio →
As the Head of Fraud and Payments at END. Clothing Ebru leads a fintech department that utilises her global payments and fraud prevention knowledge to improve checkout conversion and ensure high authorisation rates whilst keeping company fraud risk minimal and under control.
In the past Ebru has worked at River Island and Wiggle CRC in similar positions providing support and lead for an omnichannel payments and fraud prevention strategy.
Ebru initially got into the online payments space through iGaming companies and she now focuses on fashiontech and eCommerce.
Kieran Cotter
Fraud Risk Manager
Sainsbury’s ArgosRead Full Bio →
Kieran is an adaptable and experienced fraud professional working within the retail sector for one of the largest retailers in the United Kingdom. With a successful background in the prevention of Card Not Present Fraud through multi-layered strategies, whilst protecting genuine customer sales. Kieran has worked in a number of different fraud roles from frontline to management, currently working as the Fraud Risk Manager for Sainsbury’s Argos.
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