Beauty Dinner
Fortnum & Mason, 181 Piccadilly, St. James's, London W1A 1ER
London
Summary
London 2022
After years of direct consumer engagement the beauty sector's transformation is complete, or so we thought.
Omnichannel? Check
Replenishment model? Done that
AR app for virtual make-up? All over it
Of course this isn't true, but you've come a long long way in the last 3-4 years, so we spent an evening over dinner and spoke about what needs to happen in 2022? Is the sector right to explore Marketplaces? How do you engage internationally with direct customers? Are you really ready to optimise around the customer to give them the very best product experience moving forward?
Margaret Mitchell
Chief Merchandising Officer
Space NKRead Full Bio →
Ms Mitchell is the Chief Merchandising Officer of Space NK and is responsible for Buying (including product and brand relationships), Merchandise Planning (inventory), Education (store team training and service), and has been with Space NK for over 5 years, previously overseeing Buying both locally in the UK and globally. During this time she has introduced brands such as Drunk Elephant, Olaplex, Sol de Janeiro, Charlotte Tilbury, and Rose Inc in partnership with Rosie Huntington Whitely. She has also led the teams responsible for the overhaul of both the inventory management approach and in store service model.
She started her career with Boston Consulting Group where she spent 7 years working with global clients across Retail, Healthcare, FMCG, and Industrial sectors.
Patty JC
Chief Digital Officer
111SKINRead Full Bio →
Patty J Chan is Chief Digital Officer of luxury beauty brand 111SKIN. In her role as their Chief Digital Officer, she is setting the framework to enable and support the growth for the Digital Team. She has also overseen the implementation of several international DTC initiatives: setting up online presence in Amazon’s Premier Beauty, Tmall Global store, and recently Nykaa in India.
She has experience working for enterprise-level retailers including the world’s retail leader Walmart, a consulting role leading digital transformation projects for the global clients of Publicis Groupé, and has seen in her recent roles at Boots, Liberty and FT 100 Company Cult Beauty that customer experience and technology are of equal importance for a successful digital experience.
AGENDA
IN-PERSON
18:30
Arrival & Welcome Drinks
19:15
Welcome - Commerce Futures
19:25
Introduction - Margaret Mitchell, Chief Merchandising Officer, Space NK
19:55
Starters (Topic one - Introduced by: Patty J C, Chief Digital Officer, 111SKIN leading into discussion at individual tables)
20:25
Topic one discussed as a collective
20:45
Mains (Topic two - Introduced by: Patty J C, Chief Digital Officer, 111SKIN leading into discussion at individual tables)
21:15
Topic two discussed as a collective
21:35
Desserts and Networking
VIRTUAL
18:45
Welcome Drinks & Introductions
19:15
Welcome - Commerce Futures
19:25
Opening Speech - Margaret Mitchell, Chief Merchandising Officer, Space NK
19:55
Wine Tasting - Bottle 2 (Topic one - Introduced by: Patty J C, Chief Digital Officer, 111SKIN leading into discussion at individual tables)
20:25
Topic one discussed as a collective
20:45
Wine Tasting - Bottle 3 (Topic two - Introduced by: Patty J C, Chief Digital Officer, 111SKIN leading into discussion at individual tables)
21:15
Topic two discussed as a collective
21:35
Wine Q&A and Networking
Margaret Mitchell
Chief Merchandising Officer
Space NKRead Full Bio →
Ms Mitchell is the Chief Merchandising Officer of Space NK and is responsible for Buying (including product and brand relationships), Merchandise Planning (inventory), Education (store team training and service), and has been with Space NK for over 5 years, previously overseeing Buying both locally in the UK and globally. During this time she has introduced brands such as Drunk Elephant, Olaplex, Sol de Janeiro, Charlotte Tilbury, and Rose Inc in partnership with Rosie Huntington Whitely. She has also led the teams responsible for the overhaul of both the inventory management approach and in store service model.
She started her career with Boston Consulting Group where she spent 7 years working with global clients across Retail, Healthcare, FMCG, and Industrial sectors.
Patty JC
Chief Digital Officer
111SKINRead Full Bio →
Patty J Chan is Chief Digital Officer of luxury beauty brand 111SKIN. In her role as their Chief Digital Officer, she is setting the framework to enable and support the growth for the Digital Team. She has also overseen the implementation of several international DTC initiatives: setting up online presence in Amazon’s Premier Beauty, Tmall Global store, and recently Nykaa in India.
She has experience working for enterprise-level retailers including the world’s retail leader Walmart, a consulting role leading digital transformation projects for the global clients of Publicis Groupé, and has seen in her recent roles at Boots, Liberty and FT 100 Company Cult Beauty that customer experience and technology are of equal importance for a successful digital experience.
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