Ian Burgess is one of the UK’s most transformative technology leaders, with extensive experience of building, transforming and running technology functions across a wide range of industries and sectors. He has built a reputation for delivering ground-breaking and business differentiating solutions, being recognised in the CIO100 for 5 consecutive years, reaching number 3 in 2024.

As CTO of the Luxion Group, his fresh approach has established Utilita as a sector-leading provider of customer-centric tech, including a multi award-winning app. Ian is MD of Procode, Luxion’s commercial technology arm, delivering innovative new solutions focused on energy data. He also manages Canary Care, a technology-based home monitoring service used by local authorities, NHS organisations and care providers.

John is Group Head of Digital Risk for the international high street retailer Frasers Group, responsible for global payment solutions and fraud controls across multiple brands and websites with the key goal of enabling transaction conversion and acceptance.  He is a member on the Customer Advisory Boards for the Payment Service Providers (PSPs) Stripe and Checkout.com.

John has a strong and diverse retail background having previously worked for UK retail brands including Game, Co-operative Group and Bass (retail management section). He is an accredited member of the Institute of Risk management (IRM), the serving chairperson for the omnichannel ORIS forum committee that has extensive retail high street participation and online representative for the National Business CrimeSolutions (NBCS).