Digital Style

18:30 - 22:30 BST
UK
23.9.2021
Dinner

The Marylebone Hotel, 47 Welbeck Street, London, England, W1G 8DN

London

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Digital Style

London

Dinner

September 23, 2021

Summary

Dinner 2021

With digital destinations now critical to meeting every consumers’ needs, developing and delivering the right digital strategies have become not just a priority but the only way to thrive and survive.

As your digital footprint evolves, so the challenge remains to stay relevant. How do you stand out? How is your digital style unique to your brand?

As 2020 thrust digital into warp speed, the acceleration towards a “future” of retailing increased. Consumers of every demographic fundamentally altered how they go about their everyday lives. Some habits may stick better than others, but the reality is one of an altered and increasingly digital future.

How has this changed us for the better - with the obvious push to become more personal and take the time to really get to know our customers, we are all looking for the top tips and tricks as to how you can continue those relationships throughout your content and commerce.

Advice for heading into 2022? At our Digital Style Dinner we revealed
all the upcoming trends, discussed our perspectives on where digital retail is heading and gave our audience the chance to hear from a leading industry professional who led the evening discussion.

PastriesDelegates networkingAudience at a Commerce Futures conference.
  • How to deliver meaningful ROI as the digital channels become increasingly competitive
  • Embedding innovative into your eCommerce business for 2021
  • Focusing on CX - How can you truly tackle personalised experiences?
  • Conversational commerce - Are we starting to put the human element back in?
  • Planning for uniqueness, How do you define your own peculiar digital style?
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Jacqueline Joel

Jacqueline Joel

Head of Customer and Digital Technology

Superdrug

With over 18 years’ experience across retail (Tesco International & UK Stores, M&S, Comet Group) and retail consulting (Accenture), I have experience across a number of complex transformation and change programmes. I have a proven track record of designing and planning for successful delivery of customer outcomes, building, leading and coaching successful teams and have a passion for bringing digital experiences into the physical store environment to create exciting and great customer experiences.

LEARN MORE →Close icon
Leaf wall textureSmiling woman networking at a Commerce Futures eventSmiling woman networking at a Commerce Futures eventPastries in front of delegates
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Jacqueline Joel
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
08:30
Registration & Networking Breakfast
09:15
Welcome from Commerce Futures
09:25
Ryan Clark, STATSports & Jim Hingston, The Gym Group
Keynote
10:10
Hollie Weatherstone, Muc-Off
Keynote
10:35
Break
10:55
Multi-brand panel – Decathlon, Ellis Brigham, Helen of Troy
Keynote (Main Stage)
Speed dating for delegates
(Breakout Room)
11:50
George Huxford, Apidura
Keynote
12:15
Break
13:15
Rich Philip, Contested
Keynote
13:40
Marc Guisti, Veloforte
Keynote (Main Stage)
David Hanney, Alpkit
(Breakout Room)
14:35
Networking
15:00
Closing Remarks from Commerce Futures
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes

AGENDA

18:30 Welcome Drinks & Networking

19:00 Welcome - Commerce Futures

19:10 Opening Speech - Jacqueline Joel, Head of Technology - Marks & Spencer

19:40 Starters (Topic one - Discussion at individual tables)

20:10 Topic one discussed as a collective

20:30 Mains (Topic two - Discussion at individual tables)

21:00 Topic two discussed as a collective

21:20 Desserts and Networking

09:00
Registration & Networking Breakfast
09:30
Welcome & Partner Introductions
09:40
Panel Discussion with Q&A
Jacqueline Joel
10:20
Networking Break
10:40
Workshop at tables
11:00
Group Discussion - Moderated
11:20
Final Comments & Networking
11:30
Event Closes
Jacqueline Joel

Jacqueline Joel

Head of Customer and Digital Technology

Superdrug

With over 18 years’ experience across retail (Tesco International & UK Stores, M&S, Comet Group) and retail consulting (Accenture), I have experience across a number of complex transformation and change programmes. I have a proven track record of designing and planning for successful delivery of customer outcomes, building, leading and coaching successful teams and have a passion for bringing digital experiences into the physical store environment to create exciting and great customer experiences.

LEARN MORE →Close icon

Venue

The Marylebone Hotel, 47 Welbeck Street, London, England, W1G 8DN

Find directions →
Digital Style

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