Luxury Dinner 2021
London
Summary
London 2021
Predictions show that eCommerce will account for 30% of the luxury goods market by 2025, so how can you compete with the big names in Luxury that are doing it all right? We’re here to tell you.
With the idea of pop-ups and digital stores becoming the new normal, brands are having to re-focus their efforts to introduce new strategies, and implement experiential marketing techniques to create more immersive experiences between their brand and customers.
A big factor for brands now is to innovate both their business models and value propositions to fit modern digital-infused lifestyles. Gen Zes and Millennials alone spend a staggering 17.5 hours on the internet per week, 98% of which are social media usage. So those brands (and you know who you are) that are taking a big leap in the industry to digitise pop-up stores and create a more harmonised store experience online/offline, very well done.
Our Luxury Dinner 2021 re-examined new and old concepts in the luxury space. Attendees were some of the industry’s biggest leaders, who discussed three topics over the three-course dinner in the 5* venue in London.
This event was complimentary and was in a Covid safe setting: It was a small intimate hybrid event for industry leaders. All government and safety regulations were in place. Those who were unable to travel to London, joined us virtually from the comfort of their own home!
- Social media in luxury - how to use it well.
- Behind on digital - how do you catch up?
- Your shop doors were closed due to Covid-19 - what changed?
- What is a luxury digital experience (e.g. videos, content etc)?
Bianca Mercer
Head of Digital Channels
Manolo BlahnikRead Full Bio →
Bianca, has recently joined Manolo Blahnik with overall responsibility for the commercial, technical, operational and creative aspects of all digital channels.
Bianca has extensive experience in trading eCommerce sites and running eCommerce teams. She has implemented global digital marketing strategies, innovative customer experience initiatives like ’90 minute deliveries’ and restructured & build eCommerce teams.
Over the last 10 years she has launched over 30 websites globally and been directly responsible for the development and implementation of the digital strategy of these sites, including Canon, Haglöfs, Ted Baker, American Eagle Outfitters, Claire’s Accessories, Mamas & Papas and Smythson of Bond Street.
AGENDA
18:30
Arrival & Welcome Drinks
18:50
Welcome
Commerce Futures
19:00
Introduction
Bianca Mercer - Head of Digital Channels, Manolo Blahnik
19:30
Starters (Topic one - Discussion at individual tables)
20:00
Topic one discussed as a collective
20:20
Mains (Topic two - Discussion at individual tables)
20:50
Topic two discussed as a collective
21:10
Desserts (Topic three - Discussion at individual tables)
21:40
Topic three discussed as a collective
22:00
Final remarks / Networking
Bianca Mercer
Head of Digital Channels
Manolo BlahnikRead Full Bio →
Bianca, has recently joined Manolo Blahnik with overall responsibility for the commercial, technical, operational and creative aspects of all digital channels.
Bianca has extensive experience in trading eCommerce sites and running eCommerce teams. She has implemented global digital marketing strategies, innovative customer experience initiatives like ’90 minute deliveries’ and restructured & build eCommerce teams.
Over the last 10 years she has launched over 30 websites globally and been directly responsible for the development and implementation of the digital strategy of these sites, including Canon, Haglöfs, Ted Baker, American Eagle Outfitters, Claire’s Accessories, Mamas & Papas and Smythson of Bond Street.
Venue
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