Chris has over 18 years of digital experience with some of the world’s leading brands and digital agencies. A proven leader with global experience of transformation across multiple sectors with a focus on the impact of change to a business, in particular; people, processes, culture and technology.

At Crabtree & Evelyn, Chris is responsible for the overall transformation of the business as they begin to rejuvenate the brand and re-create the market-leading innovator of its heyday, connecting the dots across experience, product, supply-chain and technology.

David is a multichannel leader with a rare combination of board-level, online and offline commercial experience. He is currently responsible for eCommerce and customer service at Heal’s, the world-famous furniture and interiors store. He has previously held leadership positions in major high street names including WHSmith, Waterstones, Borders and Snow+Rock.

Nick has been working in technology for 15 years, across many different industries, fortunately ending up in retail for the past 8 years where he’s currently the Head of IT at Orlebar Brown. Previously he worked as IT Operations Manager at The Dune Group and more recently Head of IT at Agent Provocateur.

From Y2K rollouts for BAT, NAT and local councils, he has most recently been working in hybrid positions managing infrastructure and support teams whilst project managing web deployments and advising on other major projects such as CRM and Multichannel.

Joe has been at Paperchase for 5 years and is responsible for the multichannel customer proposition and has overseen significant brand growth in stores, online and internationally. Joe is a seasoned multichannel retailer having spent the last 20 years in senior roles for a number of well-known high street brands including Monsoon, Accessorize, The Body Shop and New Look.