The User Experience
Online
Virtual
Summary
Small Talks
What is Small Talk? A chat, over a coffee - but with an agenda, a purpose and some energy. We’re re-thinking virtual events and blending them into your new (slightly repetitive) working day as you move from table, to desk, to sofa.
It’s still good to learn, to engage and debate - but in shorter and more compelling sessions - hence “Small Talks”.
Our Small Talk series invites our friends to share their key strategies and top tips with you but then give you the opportunity to express your opinions or ask open questions to the group too.
Similar to a virtual roundtable - one of your peers will present and moderate the 55 minute session, you’ll have the opportunity to discuss and debate with like-minded peers the hot topic...
During the workshop we discussed;
- Customer Experience - Being consistent and delivering the best across all touch points
- Customer engagement - The transformation that has taken place in recent times and beyond
- How to achieve customer centricity/ customer experience excellence
- Achieve the best customer insight - Optimising data and analytics for high-impact CX
- Exploring AI - How new tech is changing the landscape of CX
Cher Lowies
User Experience Researcher
Well PharmacyRead Full Bio →
Cher Lowies recently moved from Matalan as their the UX Researcher, after one year in the business she established Matalan’s remote research testing capability and expanded the research portfolio. Cher is now at Well Pharmacy. Originally from a Clinical Trial and Academic Research background including working on Cancer Research and Cognitive Neuroscience projects, she now heads the research function through a user centric lens.
AGENDA
11:00
Welcome - Commerce Futures
11:05
Speaker Presentation - Cher Lowies, UX Researcher -Matalan
11:20
Audience workshop
12:00
Event Closes
Cher Lowies
User Experience Researcher
Well PharmacyRead Full Bio →
Cher Lowies recently moved from Matalan as their the UX Researcher, after one year in the business she established Matalan’s remote research testing capability and expanded the research portfolio. Cher is now at Well Pharmacy. Originally from a Clinical Trial and Academic Research background including working on Cancer Research and Cognitive Neuroscience projects, she now heads the research function through a user centric lens.
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