The Customer Promise
Mortimer House, 37-41 Mortimer St, London W1T 3JH
London
Summary
How can you start living up to yours?
Each brand makes a promise to its customers - Nike promises you the confidence to "Just do it" at scale, whilst at Commerce Futures we have always promised that the content will come from people who "do the job".
Our event will take you out of your day-to-day and focus your mind about how and where you can start to live your promise more fully.
Is it in Customer Service? Should you be focusing on using simple data points to engage in a more human manner? What is it that you can learn from your peers to go back into the melee of the office and change something for the better?
Over breakfast we will discuss:
- Defining the promise you make to customers
- Identifying how that promise is delivered across each touchpoint
- Discussing how to deliver that promise at scale
- Identifying the technology that supports your promise
Charita Chutoorgoon
Head of Digital and CRM
David MorrisRead Full Bio →
With 8 years of experience at Asprey, I've navigated the dynamic landscape of luxury marketing as it began to embrace the digital world through brand management, customer engagement, crafting compelling campaigns resulting in online and offline sales. Transitioning to specialise in ecommerce, digital, and CRM, I led a transformative journey, leveraging data-driven insights to enhance the online shopping experience and drive revenue growth whilst seamlessly integrating technology with luxury craftsmanship. As Head of Digital and CRM at David Morris, I continue to pioneer digital strategies that redefine the relationship between luxury and digital experiences, to better enhance the brand’s clientelling.
AGENDA
08:45 Registration & Networking
09:30 Welcome & Partner Introductions
09:40 Keynote Speaker with Q&A
10:10 Breakfast & Moderated Group Discussion
10:30 Guest Speaker Panel with Q&A
11:00 Continued Group Discussion & Networking
11:30 Event Closes
Charita Chutoorgoon
Head of Digital and CRM
David MorrisRead Full Bio →
With 8 years of experience at Asprey, I've navigated the dynamic landscape of luxury marketing as it began to embrace the digital world through brand management, customer engagement, crafting compelling campaigns resulting in online and offline sales. Transitioning to specialise in ecommerce, digital, and CRM, I led a transformative journey, leveraging data-driven insights to enhance the online shopping experience and drive revenue growth whilst seamlessly integrating technology with luxury craftsmanship. As Head of Digital and CRM at David Morris, I continue to pioneer digital strategies that redefine the relationship between luxury and digital experiences, to better enhance the brand’s clientelling.
Venue
Mortimer House, 37-41 Mortimer St, London W1T 3JH
Mortimer House, located in a six-floor Art Deco building in London's Fitzrovia, offers a unique space to create, work, and unwind. It balances work and life needs, catering to both head and heart. The venue features intuitively designed team offices, meeting rooms, event spaces, a living room, terrace, studio, and gym. Blending mid-century design with the building's classicism, it provides an intimate membership experience.
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